Stop and check before you pay.
Unexpected call, text or pop-up? Do these 3 things.
- Stop.Hang up or close it. Don't click. Never share a code texted to you.
- Check for yourself.Call your bank at the number on your card or statement.
- Talk to someone you trust.Before you pay anyone or let them on your computer.
A real bank, government office or grandchild will never ask you to pay with gift cards, crypto or cash picked up at your door.
Pressure is the warning sign
A caller or message may say:
- "Your bank account is in danger."
- "Move your money to keep it safe."
- "I'm in trouble. Don't tell Mom."
Caller ID can be faked. So can official-looking emails and texts. Call a number you already trust, and don't let a caller transfer you.
Screen locked by a warning?
Don't call the number on it. Hold the power button until the computer turns off.
Already sent money?
Call your bank now. Ask them to stop or reverse the payment. The sooner you call, the better your chances.
Who to call
- Not sure? AARP Fraud Watch Network helpline
- 877-908-3360
Free for anyone, member or not. Monday to Friday, 8 a.m. to 8 p.m. Eastern. - Report it afterward: Federal Trade Commission
- 877-382-4357 or ReportFraud.ftc.gov
- Lancaster County Sheriff (non-emergency)
- 803-283-4136
- In danger right now
- Call 911
Don't take my word for these numbers. Check them yourself at aarp.org, ftc.gov and lacoso.net.
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